The timeline for companies to react to the Covid 19 has shrunk dramatically. Here are five principles that leaders can follow to make smart decisions quickly during the pandemic. by Andrea Alexander, Aaron De Smet, and Leigh Weiss —- McKinsey & Company article Leaders know that making good, fast decisionsContinue Reading

The coronavirus crisis is a world-changing event. Here are sevenelements for business leaders to consider as they plan for thenext normal. April 2020 by Kevin Sneader and Shubham Singhal story found HERE The coronavirus crisis is a world-changing event. Here are seven elements for business leaders to consider as theyContinue Reading

Things your Business Continuity Plan Should Consider Much has changed since the time of my original writing of this article. As of now, due to the Covid-19 spread, most governments have made the decision to close all non-essential services and that has resulted, in many cases, in a further slowingContinue Reading

Over the years, I have led numerous dealership acquisitions in the Heavy Truck, Construction Equipment, Materials Handling and Agricultural dealership world.  Some of the biggest challenges we had were around people, culture and leadership, especially in the few critical months after the acquisition.   It became very apparent over several acquisitionsContinue Reading

Process Improvement

A few years ago, one of the Service Department Operations I was responsible for was a chronic under-performer.  Our customer satisfaction ratings were deplorable, technician turnover was at seventy percent, technician efficiency was below forty percent, and our service manager and service writer turnover were three hundred percent in oneContinue Reading

How “Scenario Planning” saved the day. Several years ago, one of the dealership groups that I lead was a five store Construction Equipment operation in the province of Alberta.  This was a very strong group of stores with great customer loyalty and carrying tier one market share brands.  Our operationsContinue Reading

Article by Yvonne Thevenot Tapped for an executive appointment?  Job gone? Applying for your second-third role? Applying for a new role, new department Declined for a role? Been promoted overseas?….. The list goes on!   As we consider these crucial career moments it is almost guaranteed that if you have experiencedContinue Reading

This is one of the biggest challenges any dealership operation seems to have.  How often have we heard a sales department say to a customer: “Those darn service people, they never deliver on time and they can’t fix anything”. How often have we heard the service department say to aContinue Reading