Why “Scenario Planning is Critical” A few years ago, I was working with a group of dealerships that were seeing record equipment sales, service shops were backed up, parts were hitting record sales and oh did the profits keep coming. What a great place to be or is it? DependsContinue Reading
Finding the root of the problem and taking corrective action. Derrick is a long-term employee who works in your shipping department and is responsible for ensuring back-order shipments are filled the day parts arrive from the warehouse. He is also responsible for prioritizing all repair order parts while receiving stock.Continue Reading
The business world is full of Key Performance Indicators… of which all serve a very good purpose for telling a story about a current element of the business. There is however one KPI that all business owners should prepare and pay attention to more than others. The “Trailing 12 Months”.Continue Reading
“Your prices are higher than the competition” How often do we get confronted with this statement? What should our response be? Let’s say our widgets are 20% higher price than another supplier and we encounter the customer pushback. Most people understand that we need to explain the differences because weContinue Reading
A strong culture that aligns with a specific vision and strategy is a winning combination. Here’s why. Culture – and its application to strategy and results – is now a core focus of great organizations that “get it.” Volumes of research from global consulting firms coupled with my own experiencesContinue Reading